Every time she turned on the hot water, Maggie Mitchell’s 20-year-old boiler rattled so much she feared a breakdown was inevitable. Having a new bathroom fitted finally encouraged her to upgrade to a new model and she chose British Gas for the job.

“It was definitely on its last legs and I was getting really worried it wasn’t going to last another winter,” said primary school worker Maggie from Wiltshire.

“I was having a new bathroom put in and knew that my boiler wouldn’t cope with the new shower system. That gave me the push I needed to go on and get it sorted.”

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Maggie, 58, who shares her Chippenham home with her 28-year-old daughter shopped around before contacting British Gas online. She said: “It’s a lot of money to spend so I wanted a company that I knew I could rely on. British Gas came up the best.”

British Gas was able to have one of its 6,500 nationwide engineers visit Maggie to give impartial advice about the boiler options to suit her best.

Maggie said: “British Gas was absolutely brilliant from start to finish. Everything was so simple and the whole process was worked around me. A lovely local engineer came out and asked me what I wanted from the boiler and then he advised me on my options. I felt like I was in safe, reliable hands.

Maggie has been delighted with her new British Gas installed boiler (
Rowan Griffiths)

“The fitting was done in less than a day and the engineer was really easy to talk to and respectful of my home. He made sure all my surfaces were covered and tidied everything up. I couldn’t have asked for a nicer lad, he was amazing.”

British Gas install more boilers than anyone else and stock models from all the top manufacturers including Ariston, Vaillant and Worcester Bosch available for £0 deposit*, with up to four years interest free credit, and a 5 years warranty for the boiler.

“I was pleasantly surprised by the cost,” added Maggie. “It wasn’t much more than what I paid to have my old boiler fitted 20 years ago!”

According to British Gas, upgrading to an A-rated boiler could save UK households up to £200 on gas bills. “I’ve already noticed a difference in the performance, “ said Maggie.

“The hot water pressure is better, it kicks in quickly and heats up much faster than before. It feels like it’s using much less energy so it will be good to see if my bills improve.

“I definitely feel prepared for the winter now. I was so worried about whether my old boiler was going to break down because you can end up waiting days for some engineers. But I know now that I’m going to have a decent running boiler and, if something does go wrong, I’ve got British Gas on hand 24/7 who can come out to help me.”

To find your new energy efficient boiler visit britishgas.co.uk/new-boilers

Effective as of Nov 30th 2023

For Savings: Saving up to 22% based on the average gas bill of a semi-detached home when upgrading from a D-rated to an A-rated boiler. Source: britishgas.co.uk/boiler-efficiency

For Credit: British Gas acts as a credit broker, not the lender and offers products from a panel of lenders. Payment options are subject to change without notice. British Gas is a trading name of British Gas New Heating Limited (No. 06723244), an appointed representative of British Gas Services Limited (No. 03141243) which is authorised and regulated by the Financial Conduct Authority (Financial Services Register No. 490568). Both companies registered in England and Wales. Registered office: Millstream, Maidenhead Road, Windsor, Berkshire SL4 5GD. Availability of credit depends on status and credit checks. Terms and Exclusions apply.

For Warranty: Annual boiler service required from year 2